Billing & plans

The Billing screen is where you start your Packr subscription, manage your payment method, track how many shipments you have used, and view invoices. Packr is priced per shipment and billed monthly.

Admin only

Billing is an admin-only screen. You need the manage billing permission (a workspace admin role) to open it. Members without that permission do not see Billing and are redirected if they try to reach it.

Overview

Billing applies to your whole workspace, not to individual brands. From the Billing screen (Settings -> Billing) you can:

  • See your current billing status — trialing, active, or canceled.
  • Subscribe and check out, paying only for the shipments you process.
  • Apply a discount code at sign-up to lock in a lower rate.
  • Track shipments per billing cycle in the usage table.
  • Open the customer portal to update your card and download invoices.
  • Cancel your subscription.

Packr uses Stripe as its payment provider. Checkout and the customer portal are Stripe-hosted pages, so your card details are entered with Stripe, never stored in Packr.

Screenshot: The Billing screen. (pending capture)

Understand your billing status

Your workspace is always in one of a few billing states, shown at the top of the Billing screen:

  • Trialing — you are in a trial and have not added a payment method yet. You will see an Activate your subscription prompt. Packr emails a reminder when your trial has about 10 days left, and again at about 3 days, so the trial does not lapse unnoticed. Reminders stop as soon as a subscription is active.
  • Active — you have an active subscription and a payment method on file. You will see your usage table and a Manage payment method button.
  • Canceled — your subscription has ended. You will see a Reactivate your subscription prompt.

If you see a Stripe not connected warning, billing is temporarily unavailable. Select Retry; if it persists, contact support.

Subscribe and check out

Packr is usage-based: you pay only for what you ship, with no minimums and no caps. A shipment is one shipping label, so an order that goes out in two boxes counts as two shipments. The default rate is shown on the sign-up card — currently $8 per 1,000 · billed monthly. The card always shows the rate your workspace would actually be charged, so read it there rather than relying on a figure quoted elsewhere. You are charged at the end of each billing cycle for that cycle's shipments.

To subscribe:

  1. Go to Settings -> Billing.
  2. On the Get started with Packr (or Activate your subscription) card, review the per-shipment rate.
  3. (Optional) Select Estimate your monthly cost to open the calculator and try different shipment volumes.
  4. Select Continue to payment. Packr opens Stripe's secure checkout page.
  5. Enter your card details in Stripe and confirm.
  6. You are returned to Packr and your subscription is activated. A confirmation appears.

If you close checkout without finishing, your subscription is not activated and you can start again from the Billing screen.

Screenshot: The sign-up card. (pending capture)

Apply a discount code

If Packr gave you a discount code before signing up, you can redeem it to lock in a lower per-shipment rate. A discount code is single-use and is applied during sign-up — before you check out.

  1. On the sign-up card, select Have a discount code? underneath Continue to payment. The field appears, ready to type in.
  2. Type your code and select Apply.
  3. Packr checks the code. When it is valid, the card shows your discounted rate (for example, struck-through original price with the new lower rate).
  4. Select Continue to payment to check out at the discounted rate.

To remove an applied code before checking out, select the × next to it. The field collapses back to the quiet link, so you are never left looking as though a code is required. If a code is rejected, Packr shows an error — double-check the code with whoever gave it to you.

Note

A discount code can only be applied when you first subscribe. It cannot be added to an already-active subscription.

Track your shipment usage

Once you are subscribed, the Billing screen shows a usage table for the selected billing cycle. This is how Packr measures what you pay: shipments per billing cycle. Each shipping label counts once — so a single order that leaves your warehouse in three boxes is three shipments, and a voided label is not counted at all.

  • The total at the top shows the running cost for the current cycle (or the final amount for a past, paid cycle).
  • Use the cycle dropdown to switch between the current cycle and past invoices. Each option shows the date range, total, and status (for example, current, paid).
  • The table lists usage by Date and Shipments, with a Total row at the bottom.
  • A status icon on each row shows whether that day's shipments have been synced to Stripe.

To check usage for a different period, pick another cycle from the dropdown. Select Estimate your monthly cost at any time to model a different shipment volume.

Screenshot: The usage table. (pending capture)

Manage your payment method and invoices

To update your card or download invoices, use the Stripe customer portal:

  1. Go to Settings -> Billing.
  2. Select Manage payment method. Packr opens the Stripe customer portal.
  3. In the portal, update your card, billing details, or download past invoices.
  4. Close the portal tab or use its back link to return to Packr.

The Billing screen also shows your Next invoice date when you have an active subscription, so you know when your next charge lands.

Cancel your subscription

Canceling ends billing immediately and locks the workspace

Canceling immediately ends your subscription. The workspace is locked until you reactivate, so make sure this is what you want before confirming.

Canceling is an admin-only action. To cancel:

  1. Go to Settings -> Billing.
  2. Scroll to Cancel subscription at the bottom of the screen.
  3. Select Cancel subscription.
  4. Choose one or more reasons in the prompt that appears (this helps us improve), then confirm.

After canceling, your status changes to Canceled and the screen shows a Reactivate your subscription prompt if you want to come back later.

Common questions

How do I subscribe? Go to Settings -> Billing, review the per-shipment rate on the sign-up card, then select Continue to payment to check out with Stripe. Subscribing is an admin-only task.

How is Packr priced? Packr is usage-based, priced per shipment and billed monthly — currently $8 per 1,000. One shipping label is one shipment, so an order that goes out in two boxes counts as two. You pay only for what you ship — no minimums, no caps — and you are charged at the end of each billing cycle for that cycle's shipments. The sign-up card on the Billing screen always shows your workspace's current rate.

How do I update my payment method? On the Billing screen, select Manage payment method to open the Stripe customer portal, where you can change your card and download invoices.

How do I apply a discount code? Select Have a discount code? under Continue to payment on the sign-up card, enter the code, and select Apply before checking out. Codes are single-use and can only be applied when you first subscribe.

Where do I see my usage? The usage table on the Billing screen lists shipments per billing cycle. Use the cycle dropdown to view the current cycle or a past invoice.

Who can manage billing? Only admins with the manage-billing permission can open the Billing screen, subscribe, change the payment method, or cancel. See Roles & permissions.

Where do I find my invoices? Invoices live in the Stripe customer portal. Select Manage payment method on the Billing screen to open the portal and download them.