Connecting your WMS

Connect your warehouse management system (WMS) so Packr can sync your orders, inventory, and shipments. Today Packr connects to ShipHero — see Supported WMSs for the full capability matrix.

Admin only

Connecting, refreshing, and disconnecting your WMS is an admin-only task. You need a workspace admin role to manage integrations.

Overview

Connecting your WMS links your ShipHero warehouse account to your Packr workspace. From Settings -> Integrations an admin can:

  • Connect your warehouse by entering your ShipHero login.
  • See the WMS Connected status once the link is live.
  • Refresh the connection status, or Disconnect to remove the stored credentials.

When you connect, Packr imports your ShipHero brands automatically so you can start mapping them right away. The credentials you enter connect your entire ShipHero 3PL account (every brand in the warehouse), not just one brand.

Screenshot: The Integrations page under Settings. (pending capture)

Connect your WMS

Connecting your WMS is an admin-only task. Use a warehouse-level ShipHero login, because these credentials connect your whole 3PL account.

  1. Go to Settings -> Integrations.
  2. On the Connect WMS card, enter your ShipHero email and ShipHero password.
  3. Select Connect to ShipHero.
  4. Review the confirmation that these credentials link your entire ShipHero 3PL account, then select Confirm & Connect.
  5. Wait for the "Connecting to ShipHero..." step to finish. When you see Connected, your WMS is linked.

Note

Packr uses your credentials only to fetch a ShipHero API token. You can disconnect anytime from this page.

Screenshot: Entering ShipHero credentials on the Connect WMS card. (pending capture)

Check that your WMS is connected

Once your warehouse is linked, the Integrations page shows a WMS Connected card. The card displays the integration label (ShipHero), the provider, and when the connection was made.

To re-check the status at any time, select Refresh on the connected card. This reloads the current connection state.

Screenshot: The WMS Connected status card. (pending capture)

What happens after you connect: your first data import

The first time you connect ShipHero, Packr automatically starts importing your warehouse history in the background: the last 90 days of orders, plus your full product catalog, inventory, and warehouse configuration. This first import usually takes a few hours, depending on how much data your warehouse has.

You don't need to wait for it — you can keep working right away. While the import runs, Packr reads your data live from ShipHero, so everything you see is current; some views may just load a little slower until the import finishes. When it completes, Packr switches to its faster local copy of your data automatically. Nothing changes in what you see — screens simply get quicker.

While the first import is running, workspace admins see a "Setting up your workspace" notice on the Brand Work Desk showing progress (for example, "3 of 8 ready"). The notice disappears on its own when the import completes. Brand users never see it.

Because the import can run for hours, you don't have to watch that notice. When it finishes, Packr emails the person who connected the warehouse — subject "Your ShipHero data is ready" — to confirm the import is done and everything is live. It is sent once per workspace, when the first import completes; ongoing syncing afterwards is silent.

How much history is imported

The first import brings in orders from the last 90 days. Orders older than that at the time you connect aren't imported. Product, inventory, and configuration data is imported in full. From then on, everything new syncs continuously — see Syncing and data freshness.

How brands are imported on connect

When you connect ShipHero, Packr automatically imports your warehouse's brands so you don't have to add them by hand. Each ShipHero brand becomes a brand in your workspace, ready to be mapped to the right warehouse account.

After connecting, finish setup by mapping each brand to its ShipHero customer account. See Brand WMS mapping. Brand import is best-effort during connect — if any brands are missing, select Refresh or re-check from your brand settings later.

Tip

A brand in Packr appears as a Group on some screens (for example, the Directory). They refer to the same thing.

Disconnect your WMS

Disconnecting removes the stored ShipHero credentials from your workspace. Disconnecting is an admin-only task.

  1. Go to Settings -> Integrations.
  2. On the WMS Connected card, select Disconnect.
  3. Confirm by selecting Disconnect in the prompt.

Warning

Disconnecting removes the stored credentials and stops data from syncing. Your existing orders, inventory, and shipments stay in Packr, but they will no longer update until you reconnect.

Common questions

How do I connect ShipHero? Go to Settings -> Integrations, enter your ShipHero email and password on the Connect WMS card, select Connect to ShipHero, then confirm. Use a warehouse-level login.

How do I know if my WMS is connected? The Integrations page shows a WMS Connected card with your ShipHero label and connection date. If you see the Connect WMS form instead, your warehouse is not yet connected. Select Refresh to re-check the status.

How do I disconnect my WMS? On the WMS Connected card, select Disconnect and confirm. This removes the stored credentials and stops syncing.

Who can connect the WMS? Connecting, refreshing, and disconnecting the WMS is admin-only. You need a workspace admin role with permission to manage integrations.

Why are my brands missing after connecting? Brand import runs automatically on connect, but it is best-effort. Select Refresh on the Integrations page, then map any new brands. See Brand WMS mapping.

How long until I see my data after connecting? Your data is visible immediately — Packr reads it live from ShipHero while the first import runs in the background. The import itself usually takes a few hours; admins can watch its progress in the "Setting up your workspace" notice on the Brand Work Desk. See What happens after you connect.

Will Packr tell me when the first import is finished? Yes. Packr emails the person who connected the warehouse once the first import completes, with the subject "Your ShipHero data is ready". You get it once per workspace — there is no email for routine syncing after that. If it hasn't arrived, check the "Setting up your workspace" notice on the Brand Work Desk to see whether the import is still running.

How much order history does Packr import? The first import brings in orders from the last 90 days before you connected. Older orders aren't imported. Products, inventory, and configuration data are imported in full.

My data isn't updating after connecting — why? Syncing runs on a schedule after you connect. Confirm the WMS Connected status, then see Syncing and data freshness for how often data refreshes.