Following & mute settings

Packr lets you control exactly what you hear about: review the records you follow, dial each conversation up or down with the bell, and choose whether notifications also reach your email. This page is for everyone in a workspace, whether you are a 3PL operator or a brand user.

Who is this for?

Everyone. Following, notification levels, and email forwarding are available to all roles. You only ever see activity for brands assigned to you.

Overview

There are three controls for managing notifications:

  • Following — the records you follow (orders, tasks, inventory, shipments, and more) generate notifications about activity on them.
  • Notification level on a conversation, set with the bell — All messages, Mentions only, or Mute. The Notification settings page sets the same levels for every conversation from one screen.
  • Forward notifications to my email, a per-workspace switch on your profile.

Notification settings are per workspace and per person, so changing yours never affects anyone else.

What following means

Following a record means you get notified when there is new activity on it. You only ever follow records in brands you have access to.

On a task, notifications go to the people involved with it: whoever created it, its assignees and reviewers, and anyone who chose to follow it. Use the Follow button on the task's page to start following a task you're not otherwise part of; it reads Following while you are, and selecting it again stops.

Packr no longer has a separate Following list for reviewing and unfollowing records. To hear less about a record's conversation, turn its notification level down with the bell — see Set a conversation's notification level.

Set a conversation's notification level

Each conversation (channel or thread) has a bell in its header that sets how much it notifies you. This is a personal setting and only changes notifications for you.

  1. Open the conversation.
  2. Select the bell in the conversation header to open the Notifications menu.
  3. Choose a level:
  4. All messages — notified about every new message. This is the default, unless you have saved a different one with Apply to all (see Set levels for every conversation at once).
  5. Mentions only — notified only when you are @mentioned.
  6. Mute — no notifications from this conversation.

In a thread on an order, inbound shipment, or task, being @mentioned by name still reaches you even when the thread is muted — someone tagging you directly wants your attention. Group mentions such as @channel, @everyone, and @here do not break through a mute, and in brand channels Mute stays absolute.

The bell shows a different icon when a conversation is set to Mentions only or Mute, so you can tell at a glance which conversations are turned down.

Screenshot: The bell menu showing All messages, Mentions only, and Mute. (pending capture)

Set levels for every conversation at once

Going conversation by conversation gets slow once you are in a lot of brands. The Notification settings page lists everything you can be notified about, so you can turn the noise down in one place.

  1. Open the Notifications inbox or the Activity panel and select the settings (gear) control on the filter bar.
  2. Each brand is a card showing its logo and how many channels it has. Select a card to expand it and see that brand's main chat, its named channels, and its threads.
  3. Use the All / Mentions / Mute toggle on any row to set that conversation's level. It saves as you go.

To change everything at once, use Apply to all at the top of the page and pick All, Mentions, or Mute. Your choice becomes your default for the workspace: it applies to every conversation you have, and to channels, brand chats, and task threads created later, and it shows as the selected button when you come back to the page. You can still set any single conversation to a different level afterwards, and that choice sticks.

A thread you haven't set yourself follows the channel it lives in, so turning a channel down quiets its threads too.

Tip

Apply to all with Mentions is a quick reset if your notifications have got noisy: you stop hearing about every message but still get pinged when someone @mentions you. You can then turn individual conversations back up to All.

Forward notifications to your email

You can get an email copy of every notification you receive in a workspace. This setting lives on your own profile and applies only to the workspace you are currently in.

  1. Open your profile by selecting your avatar in the header.
  2. Find the Notifications card and the Forward notifications to my email switch.
  3. Turn it on to start receiving email copies, or off to stop. The change saves automatically.

Because this is per workspace, you can forward notifications to email in one workspace and leave it off in another. See your profile for more profile settings.

Screenshot: The Notifications card on your profile with the Forward notifications to my email switch. (pending capture)

Default followers

Follower rules — sometimes called default followers — automatically add people as followers when a new record is created, so the right people are looped in without anyone having to follow manually. Rules already set up for your workspace keep working for other records, but they no longer apply to tasks — a task notifies only the people involved with it (see What following means). The Follower Rules section is no longer shown in Settings -> Company, so they can't be added or removed there.

Mobile push

If you use the Packr mobile app and allow notifications, the same settings drive your push notifications. Muting a conversation or setting it to Mentions only also quiets mobile push for it, so you will not get a phone alert for something you have turned down in the app.

Tips

  • Use Mentions only on busy channels you still want to watch — you stay in the loop without a ping for every message.
  • Turn down conversations on records you no longer need to hear about, so your notifications stay focused.
  • Turn on Forward notifications to my email if you are often away from the app and do not want to miss updates.

Common questions

How do I stop getting notified about a channel? Open the conversation, select the bell in its header, and choose Mute to silence it completely, or Mentions only to be notified just when you are @mentioned. To do it for many conversations at once, use the Notification settings page — see Set levels for every conversation at once.

How do I mute everything quickly? Open the Notification settings page from the gear on the inbox filter bar and select Mute under Apply to all. It becomes your default, so conversations created later start muted too.

How do I stop following something? There is no longer a Following list to unfollow from. On a task, select Following on the task's page to stop following it. To stop hearing about any record's conversation, open it, select the bell, and choose Mute or Mentions only.

How do I get notifications by email? Open your profile by selecting your avatar in the header, find the Notifications card, and turn on Forward notifications to my email. You will then get an email copy of every notification in that workspace.

What are default followers? Default followers (called Follower Rules in the app) are people automatically added as followers when a new record (such as an order or task) is created, based on rules set up for your workspace. They keep the right people notified without anyone having to follow manually. Existing rules keep working, but they are no longer edited from Settings -> Company.

Will changing my notification level affect my teammates? No. Notification levels, follows, and email forwarding are personal to you. Default follower rules are the only setting that affects who else is notified.