How access works

What you see in Packr is scoped in two layers: first by workspace (which company space you are in), then by brand (which brands you are assigned to inside that workspace). This page explains, in plain terms, why you see what you see. It is for everyone — 3PL operators and brand users alike.

Screenshot: The Brand Work Desk, scoped to the brands you can see. (pending capture)

Overview

Access in Packr works top-down through two scopes:

  • Workspace — the top-level company space. You only see workspaces you belong to, and you work in one at a time.
  • Brand — inside a workspace, you only see data for the brands assigned to you. (Some screens label a brand as a Group; a Group is a brand.)

Everything you touch — orders, inventory, shipments, tasks, threads, knowledge, and Pax answers — is filtered through these two scopes. If something is not in your current workspace, or belongs to a brand you are not assigned to, it does not show up.

Why you see one workspace at a time

A workspace is the container for a whole 3PL operation: its brands, orders, inventory, team, and settings all live inside it. You always work inside one workspace, and Packr only shows you workspaces you are a member of.

If you belong to more than one workspace, you can switch between them with the workspace switcher in the bottom-left. Switching changes everything on screen to that workspace's data — your brands, tasks, and threads all change with it. Packr remembers your last workspace and reopens it next time you sign in.

For more on workspaces, see Workspaces.

Why you only see some brands

Inside a workspace, your view is narrowed again to the brands assigned to you. This is why two teammates in the same workspace can see different brand lists — each person is assigned to their own set of brands.

  • If a brand is not assigned to you, it does not appear in your brand picker, and its orders, inventory, shipments, tasks, and threads stay hidden.
  • If you open something for a brand you are not assigned to (for example, a shared link), Packr treats it as not found rather than revealing that it exists.

To get access to more brands, ask a workspace admin to assign them to you. Brand assignments are managed by admins — see Members and invites.

Screenshot: The brand picker, showing only your assigned brands. (pending capture)

How admins see more

Workspace admins (the 3PL admin role) are not limited to a per-person brand list. Within their workspace, admins can see every brand, so their brand picker shows the whole workspace.

This applies inside the admin's own workspace only. Being an admin in one workspace does not grant access to brands in a different workspace — workspace membership still comes first.

Admin-only actions (creating brands, assigning brands to people, inviting teammates, changing roles) are flagged inline on the pages that cover them. See Roles & permissions for what each role can do.

Admin only

Seeing all brands in a workspace, and assigning brands to teammates, are admin actions. If you are not an admin, you see only the brands assigned to you.

Why you can't see another team's data

Packr keeps each workspace's data fully separate. You cannot see another workspace's brands, orders, or messages, and they cannot see yours — even if both run on the same warehouse system. This separation is enforced on every request, not just hidden in the interface.

Inside a workspace, the brand layer adds a second wall: teammates only see the brands they are assigned to. So a colleague working a different set of brands will not see your brands' data, and you will not see theirs.

If you believe you are missing data you should have, it is almost always one of these two scopes — wrong workspace selected, or a brand not yet assigned to you. See Troubleshooting.

Tips

  • Check the workspace switcher (bottom-left) first if something looks missing — you may be in a different workspace than you expect.
  • Your brand list is personal. If a teammate can see a brand you can't, ask an admin to assign it to you; it is not a bug.

Common questions

What is a workspace versus a brand? A workspace is the top-level company space that holds an entire 3PL operation — its brands, orders, team, and settings. A brand is one client inside that workspace. Access is scoped by workspace first, then by brand. See Workspaces.

Why can I only see some brands? Inside a workspace you see only the brands assigned to you, so two teammates can have different brand lists. Ask a workspace admin to assign you more brands. Admins see all brands in their workspace.

Why can't I see another team's data? Each workspace is fully separated from every other workspace, and inside a workspace each person only sees their assigned brands. You cannot see data outside your workspace or outside the brands assigned to you.

A teammate can see a brand I can't — is that a bug? No. Brand access is per person. Your teammate is assigned to that brand and you are not. An admin can assign it to you. See Members and invites.

I think I'm missing orders or tasks — where did they go? Almost always a scope issue. Confirm you are in the right workspace (switcher, bottom-left), and that the brand is assigned to you. If both are correct, see Troubleshooting.