Warehouse & WMS overview

The Warehouse area brings your warehouse management system (WMS) data into Packr so you can view and act on orders, inventory, and inbound shipments without switching tools. It is for both 3PL operators and brand users.

Overview

The Warehouse area pulls live data from your connected WMS (ShipHero). It is split into three tabs:

  • Orders — outbound customer orders, their status, holds, carrier, and line items.
  • Inventory — stock levels by SKU and warehouse (on hand, available, allocated, backorder).
  • Shipments — inbound shipments (stock arriving at the warehouse).

What you see is scoped to your access: brand users see only the brands assigned to them, while admins and operators can see across brands. You only see warehouse data once a WMS is connected for your workspace.

Screenshot: The Warehouse area showing the Orders, Inventory, and Shipments tabs. (pending capture)

Switch between Orders, Inventory, and Shipments

The three Warehouse tabs sit at the top of the screen. To move between them:

  1. Open Warehouse from the side menu (or any Warehouse screen).
  2. Select the Orders, Inventory, or Shipments tab at the top.
  3. Each tab opens its own landing screen with saved views and a See All link.

Note

The Warehouse area always opens on the Orders tab by default.

Find your way to the Warehouse area

Open Warehouse in the side menu. It expands into three sub-items that take you straight to each landing screen:

  • Orders — outbound customer orders.
  • Inventory — stock levels by SKU and warehouse.
  • Inbound Shipments — stock arriving at the warehouse.

You can also reach individual orders, SKUs, and shipments from other places they are referenced:

  • Brand Work Desk — the Brand Work Desk (its nav label is Home) links straight to specific orders and inbound shipments for a brand.
  • Global search — search for an order number, SKU, or shipment and open it directly from the results.
  • Pax — ask Pax, the Packr AI assistant, about orders or warehouse questions; its answers link to the matching screens.
  • Notifications — items in your inbox and notifications deep-link to the order or shipment they relate to.
  • Links — order, SKU, and shipment links shared in notes, threads, and channels open the matching Warehouse screen.

Understand data freshness

Warehouse data in Packr is synced from your connected WMS (ShipHero) rather than typed in by hand, so there can be a short delay between a change in the WMS and when it appears in Packr. Newly created orders are mirrored into Packr right away so they show up before the next sync catches up.

If something looks out of date or missing, see Syncing and freshness and Data freshness.

Common questions

Where do I find my orders and inventory? Open Warehouse in the side menu and choose the Orders or Inventory sub-item. You can also reach Warehouse screens from the Brand Work Desk, global search, Pax, notifications, or any order or SKU link.

Where does this data come from? Orders, inventory, and inbound shipments are synced from your connected WMS, ShipHero. Packr reads from your WMS — it does not store a separate, hand-entered copy. See Connecting your WMS.

How do I get to the warehouse screens? Open Warehouse in the side menu and pick Orders, Inventory, or Inbound Shipments. You can also open an order or shipment from the Brand Work Desk, search for it, ask Pax, or follow a notification or link.

Why don't I see any warehouse data? Warehouse data appears only after a WMS is connected for your workspace and your brand is mapped to it. If you are a brand user, you also only see brands assigned to you. See Connecting your WMS and Brand-to-WMS mapping.

Why is my data slightly out of date? Warehouse data is synced from your WMS, so recent changes can take a short time to appear in Packr. See Syncing and freshness.