Changelog

This page records what changed in Packr, one entry per week, newest first. It is updated every week.

Available to all roles

Everyone can read this page. Not every change listed here will be visible to you — what you can see and do in Packr depends on your role, your workspace, and the brands assigned to you. Items marked Admin only affect people with workspace admin access.

Each entry covers a Monday-to-Sunday week and is grouped into New (capabilities that did not exist before), Improved (existing things that work better or differently), and Fixed (bugs corrected). Changes that are purely internal — performance work, infrastructure, and behind-the-scenes data plumbing — are not listed.

Release notes in the app

This changelog is where Packr publishes its release notes. Inside the app, the Changelog link at the bottom of the sidebar and Packr Updates → Release Notes → See what's new both open this page. See Packr Updates.

October 5–11, 2026

New

  • Attach files to a new request. On a brand's Requests tab and on Packr Support, the box where you type a request now sits at the top, above the quick-start buttons, and it takes attachments. Select the paperclip, drop files anywhere on the page, or paste a screenshot. The request opens straight away and the files follow in its conversation. See Packr Support.
  • Dark mode for everyone. Open your own profile and use the new Appearance card to switch Packr to Light or Dark. The choice applies to the device you're on, so set it on each computer and phone. See Your profile.
  • Filter the Users directory by role. Directory -> Users has a Role filter beside Status and Group, and you can pick several roles at once. See Members & invites.
  • Answer Pax's "which brand?" with a tap. When an order or purchase order number is used by more than one of your brands, Pax lists the brands as buttons. Tap one and Pax shows that brand's record. See Asking questions.

Improved

  • Escalating explains every order it left alone. After you escalate from the Due today list, the result groups the orders that weren't escalated by reason. Orders the warehouse is already working on show as already in progress, orders Packr didn't escalate say why, and only real failures are marked as failed, with your WMS's own explanation. Admin. See Fulfillment SLA.
  • See who's typing in a chat. When someone else is typing, their name and picture now appear just above the message box instead of being hidden behind it.
  • Pulse refreshes every five minutes. The live indicator's "updated … ago" now counts from when the figures were read, so it shows how old they really are. See Pulse.
  • Pax order cards check before they change anything. To cancel an order from a Pax card, you now tick a confirmation box first. When a change isn't possible for an order (for example, because it has already shipped), the card says why instead of showing a button. See Taking actions.
  • Pax knows more about inbound shipments. Pax's shipment answers and cards name the purchase order and its brand, and show the expected arrival day, including whether that day has passed. Pax also recognises more ways of writing a PO number, such as "PO2207" or "P.O. 2207".
  • Quoted replies in chat look like a messaging app. A reply now shows a "Replied to …" line with the quoted message above it, rather than inside it.
  • Long-open tabs hear about new versions. If Packr has been updated since you opened a browser tab, a banner says A new version of Packr is available, with a Refresh button.
  • Cancelling your subscription shows as in progress until it has finished, rather than looking as if nothing happened. Admin. See Billing.

Fixed

  • @mentions typed in chat always reach the person. A tag could be dropped when you typed it by hand instead of picking it from the list.
  • Send Reset Email from Pax now sends the email. Pax only says the email was sent once it has been. Admin.

September 28 – October 4, 2026

New

  • Packr Support, inside Packr. Workspace admins can ask the Packr team for help from a new Packr Support page, the last item under Other in the sidebar (More on a phone). Each request is its own conversation, and replies from the Packr team carry a Packr badge. Admin. See Packr Support.
  • A Due today (at risk) list you can act on. On the Fulfillment SLA page's 24h view, Late (split by how late) and Due today tiles replace the Pax at-risk cards, and Pulse shows the same two numbers. Select either one to open a list of exactly those orders, each showing the status it would escalate to and a countdown to the next order coming due. Filter it, then escalate many orders at once. Escalating is for admins. See Fulfillment SLA.
  • Keep a record's conversation to your 3PL team. In a thread on an order, inbound shipment, SKU, or task, the people list now lets 3PL users remove someone (and add them back), or Mark as internal to take every brand user out at once. Internal threads show an Internal chip, and brand users don't see them. See Channels & threads.
  • View-only orders and purchase orders. Two new permissions, Edit orders and Edit purchase orders, sit under Warehouse in User Roles. Both start on for every role. Turn one off and that role sees orders or purchase orders read-only, without edit controls, Create options, or bulk actions, and Pax won't make those changes for them. Admin. See Roles & permissions.
  • Set up every brand's work desk from one place. A new Settings -> Workdesk tab sets the default channels every brand gets (including brands added later), whether brands show Dashboard and Requests, and what the panel beside each General channel shows, with exceptions for individual brands. Admin. See Workspace settings.
  • Your workspace logo in the sidebar. Upload a logo under Settings -> Company -> Workspace logo and it shows in the workspace switcher in place of the initials. Admin. See Workspace settings.
  • Follow a task. A Follow button on a task's page lets you get its updates without being assigned. See Following & mute settings.

Improved

  • Task notifications go to the people on the task. You now hear about a task if you created it, are assigned to it, are reviewing it, or follow it, instead of about every task in every brand you can see. The automatic chat card for a new task no longer notifies the whole brand unless it tags someone. See Following & mute settings.
  • Apply to all is now your default. The level you pick with Apply to all on the notification settings page is saved, so channels, brand chats, and task threads created later follow it too. A thread you haven't set yourself follows its channel. See Following & mute settings.
  • Pulse's Today's pipeline starts from allocation. The pipeline cards now show how many orders are allocated and how they split (late, due today, already urgent, locked, due later), each with a donut chart and a help panel explaining how it's counted. See Pulse.
  • Workspace switcher at the top of the sidebar. The switcher moved to the top of the sidebar and scrolls when you belong to many workspaces. The version number and Changelog link moved to the bottom. See Navigating Packr.
  • A task's description stays in view. On a task's page, the description now sits in the left-hand panel above About, beside the conversation, with Show more for long text. While you edit it, the box grows with the text instead of scrolling inside itself.
  • One conversation per request. A request's task now shows the request's own conversation, so the discussion isn't split in two.
  • Unread in Tasks shows every unread task. The Unread toggle now lists every task with unread messages, matching its count, then puts your view back the way it was when you turn it off.
  • Act on tasks straight from the Manage page. Selecting a count on Tasks -> Manage now opens the tasks as cards. Change a status on a card, or tick several and change them all at once.
  • Brands and groups are listed separately on a member's profile. The Brands card splits ShipHero Brands from Groups and fits more rows. Grant Access To All Brands adds every ShipHero brand and leaves groups alone. See Members & invites.
  • The people list in a chat has a cleaner look and opens full screen on a phone.

Fixed

  • Typing while a task autosaves no longer loses text. Words typed into a task's title or description while an earlier save was still finishing used to be dropped.
  • Assign to me works from a record's Related tasks and the onboarding milestone panel. It used to fail there.

September 21–27, 2026

New

  • Tasks has a board, and a Manage page for team leads. Any task view can now be laid out as a Board, grouped by status, priority, brand, or assignee. On a computer, drag a card to another column to change it, and use the + on a column to add a task with that value filled in. 3PL team members with the manage-tasks permission (3PL Admins by default) get a Manage tab showing open, stale, unanswered, unassigned, overdue, and urgent work by account manager, brand, and person, with Done counts for the last 7, 30, or 90 days. See Tasks & views.
  • Ready-made task views, search, and tag filters. Tasks now opens on built-in Mine, Due, Urgent, Brands, and All views. A toolbar adds brand chips (with search, Select all, Clear, and Only), a Search tasks box that matches titles, descriptions, and task numbers, a multi-select Tags filter, and an Unread toggle. Saving a view now only asks for a name. See Tasks & views.
  • See when a task has stalled. For the 3PL team, a task that has sat in one open status for more than 14 days shows a Stale badge, and its detail page says how long it has been in that status. See Tasks & views.
  • One layout for orders, inbound shipments, SKUs, and tasks. Every record page now puts its title (led by the kind of record) top left, its status and an Actions menu top right, its key details in a left-hand panel you edit in place, and everything else in tabs. Discussion lives on a Conversation tab with an unread dot, and a Related section lists the tasks linked to the record, with Create to start or link one. See Orders and Channels & threads.
  • Requests on the Work Desk. A brand can turn on Requests: each request is one ask with its own conversation and task. Start one from a greeting page with quick starts, and tag brand members with @ to make them the assignees. Pax reads each request, finds the orders and articles involved, and proposes steps that run only when you confirm them. See Working a brand.
  • A Dashboard for each brand. A brand can also turn on a Dashboard landing page with its open, ready, due, and shipped orders, urgent orders and holds, recent tasks, Drive, and account manager. Every tile opens the matching warehouse list, and every member of the brand can see the numbers. See Managing brands.
  • Out of office. Turn on Out of office on your own profile, optionally with a Back on date. Your teammates see a marker on your avatar in chips, chat, and @mention pickers. See Your profile.
  • Choose which orders stay off the at-risk list. A new At-risk & escalation card in SLA settings has Exclude wholesale orders and Exclude partly shipped orders. Excluded orders are hidden from the ship-today risk list and never escalated, and your on-time % is unchanged. Admin. See SLA settings.
  • "Why this number?" on the Fulfillment SLA page. Admins can open a panel that takes the orders counted on the gauge and shows which rule kept each one off the ship-today risk list, with the remaining candidates ready to escalate. Admin. See Fulfillment SLA.
  • A better chat photo viewer. Photos open at full resolution, with pinch and scroll zoom, panning, a zoom toolbar, Crop, and Download (the share sheet on a phone). See Channels & threads.

Improved

  • Ship-today risk follows your SLA deadline. The at-risk list now judges "due today" and "late" by the order's Fulfillment SLA deadline instead of the required ship date from your WMS, so it agrees with the gauge beside it. Orders on hold or backordered are left off and can't be escalated. See Fulfillment SLA.
  • The 24h SLA view is live. It now counts orders due later today and older orders that are still unshipped, so the gauge is no longer empty on Sundays and Mondays. See Fulfillment SLA.
  • Pulse is simpler. Four tiles — Total orders, Ready to ship today, Urgent queue, and Late — replace the old pipeline. A new Warehouse filter sits beside Brand, and one Exclude dialog now covers backorders, partly shipped orders, statuses, and tags. Every Today so far tile compares with yesterday up to the same time. See Pulse.
  • Feedback is now called CSAT. The page holding your customer-satisfaction surveys is labelled CSAT in the navigation, and its sections are headed Customer satisfaction (CSAT) and Feedback for Packr. Existing links still work. See Feedback & Surveys.
  • Catch Up cards say what they're about. Each card carries a chip such as Order, PO, SKU, Task, or Channel, and a chat card's reply box has a Pax summary pill in place of Draft Reply. See Inbox & notifications.
  • Inbound shipment conversations show on the Work Desk. Open Inbound Shipments marks each shipment that has a conversation, with an unread dot, and counts the threads. See Working a brand.
  • @mentions in comments behave like chat. Deleting a tag removes that person, Enter no longer inserts the same name twice, and deactivated members aren't offered.
  • Charts have one consistent look across Pulse, Operations, Customer Service, and SLA, with clearer labels and tooltips.
  • Layout polish: pickers open as small cards beside the field on a computer, the Create Task form uses a + beside each section, and the sidebar's bottom links stay full height however many brands you pin.

Fixed

  • Deleting a task from a Work Desk card now deletes it. It used to disappear only until the page was refreshed.
  • Changing a task's status from its status picker now saves every time, instead of sometimes only closing the menu.
  • A SKU link on an inbound shipment opens that SKU's inventory on the first click, instead of "Inventory Not Found".
  • Opening an order from the ship-today risk list now opens it promptly, and when it can't, the page says why instead of spinning into a generic "Order Not Found".
  • Search boxes in pickers opened from a form (such as Select Assignees on a task) accept typing again.

September 14–20, 2026

New

  • Order Statuses: say what each of your statuses means. A new Settings -> Order Statuses page (it replaces Urgent Queue) lets an admin mark every status your orders carry as Standard, Urgent, or Locked, give it a colour and a note, and — for standard statuses — choose the urgent status it escalates to. Packr suggests mappings from the status names and can apply them all at once. Locked orders are left out of the ship-today risk list and can never be escalated. See Orders.
  • Escalate at-risk orders in one step, each to the right status. On the Fulfillment SLA page, admins get Escalate N on the Pax at-risk cards. Every order goes to the urgent status its own status escalates to, instead of the whole selection landing in one status you had to pick — and a confirmation shows exactly what will change before it runs. Admin. See Fulfillment SLA.
  • Help with the page you're on. A ? button in the header opens that page's documentation beside your work — what the page is for, what you can do on it, the questions people ask about it most, and a link to the full guide. Pick a key question and Pax answers it about that page, keeping the subject through your follow-ups. On a phone it opens as its own screen. See Getting help.
  • Tutorial videos attached to the screen they explain. A video can be tied to a particular page and plays in that page's Help panel, so you can watch it in place. You only see videos for screens you have access to. See Packr Updates.
  • Pax answers questions about Packr itself. Ask how something in Packr works and Pax answers from Packr's published documentation, showing a Packr docs card for each page it used. Select a card to open that page. See Asking questions.
  • At-risk orders are grouped by how urgent they are. The Pax ship-today cards now split into Due within 2 hrs, Already late, and Due later, each order showing its own SLA deadline in its warehouse's timezone. Orders that are already overdue stay on the list for up to three days instead of dropping out of sight the next morning. See Fulfillment SLA.
  • Client holds are visible in Packr. An order held by the brand in your WMS now shows a Client Hold — ticked, locked, and labelled with who can lift it — instead of looking like nothing was wrong. Shipping method holds show the same way. Held orders name their holds as chips in the list, and a new Hold filter narrows to them. Packr never places or releases either of these two. See Orders.
  • Product images in Inventory. Where your warehouse holds a product image, it now appears beside the product in the inventory list, in the header of its detail page, and in the product picker when you create an order. See Inventory.
  • Give a brand its own on-time target. Fulfillment on-time targets were one number for the whole 3PL. An admin can now hold individual brands to their own target while everyone else stays on the default, and each brand is graded against the target that applies to it. Admin. See SLA settings.

Improved

  • One shipping method picker, from the brand's own list. Order detail had separate Carrier and Shipping Method dropdowns fed by every ship name across every brand. There is now a single Shipping method field reading "FedEx · Home Delivery", whose list is the methods this order's brand has actually shipped with recently, grouped under carrier headings. One pick sets both, and search matches either. Two methods that both display as "Economy" stay separate rows. See Orders.
  • Tracking shows as soon as there is tracking to show. A partially fulfilled order waiting on the rest of its items now shows its tracking, rather than nothing until the whole order was fulfilled. Where the carrier gives Packr a link the number opens it; where it doesn't, the number is plain text instead of a guessed link. See Orders.
  • Release notes live in the changelog. The in-app release-notes feed, its announcement banner, and the unread dot are gone. The header link beside the version now reads Changelog and opens this page, and Packr Updates → Release Notes points here too. Feature Voting and Tutorial Videos are unchanged. See Packr Updates.
  • An SLA period counts the orders due in it. Which period an order falls into is now decided by its deadline rather than by when its clock started, so an order that became ready late yesterday and was due this morning counts towards today — the day your team was actually judged on. See Fulfillment SLA.
  • Pulse counts late and due today by your Fulfillment SLA deadline, the same rule as the Fulfillment SLA page, rather than the required ship date from your WMS. A new N ready with no SLA clock count reports orders that look ready but whose clock never started, so a gap in the events from your WMS can't quietly read as "nothing late". See Pulse.
  • The desktop sidebar is grouped. Destinations now sit under collapsible Core, Ops, Tools, and Other headings, and Packr remembers which you collapsed on that computer. Nothing moved or changed permissions. See Navigating Packr.
  • Start a thread without the extra step. Creating a thread on an order, shipment, or task no longer opens a participants dialog first — it opens the thread, ready to type in.
  • The discount code field no longer looks compulsory. On the billing sign-up card it sits behind a quiet Have a discount code? link under Continue to payment, and collapses again when a code is cleared. Admin. See Billing & plans.
  • The last day of the month bills in that month. Shipments from the final day of a billing month were landing on the next month's invoice. The month now stays open for a grace day and the invoice is sent on the 2nd. Admin.
  • The latest chat message stays visible above the composer, and the composer no longer shifts as a long message grows.
  • Layout polish across survey cards and the survey builder, the Catch Up card, the Draft Reply bar, and the Integrations settings cards.

Fixed

  • A carrier change that your warehouse never confirms now fails visibly. The save used to be able to hang; it now stops, keeps your edits on screen, and says whether the change may still have gone through (so saving again is safe) or was rejected. See Orders.
  • The custom order view editor says when something is wrong. A failed load of the filter options showed empty pickers that read as "this brand has nothing to pick"; it now says so and offers Try again. Turning on In the Urgent Queue alongside statuses that aren't urgent now warns you before saving that the combination can only ever match nothing. See Working a brand.
  • Inbound shipments with a "/" in the PO number open again. Their detail and activity used to fail to load. See Inbound shipments.
  • Invite links no longer strand people outside the workspace. An invite now stays with the person through the whole sign-up, including a page reload, so someone joining by invite lands in the workspace that invited them instead of being asked to create one of their own. See Members & invites.
  • Finding people works with a large number of brands. People pickers, the assignee filter, the directory, and global search returned an error for anyone assigned roughly eighteen or more brands.
  • Wholesale tiles on the Work Desk no longer flash "none". They reported empty for a moment before allocations had loaded. See Wholesale orders & allocation.
  • The Get started checklist is for the 3PL team only. Brand users were being shown the 3PL's half-finished setup checklist, which on phones also covered the footer tabs.
  • A converted trial is no longer billed from the day the workspace was created. Converting a trial to a paid subscription could wipe the trial end date, so usage during the trial was billed. Admin.

September 7–13, 2026

New

  • An Onboarding section for brands you're bringing on. A new Onboarding page in the navigation has two tabs. Timeline shows every brand in onboarding on one calendar: each milestone is a bar filled by its task progress, with each brand's percent complete and projected finish. Drag a bar to move it, drag either end to resize it (later milestones move with it), select a bar to see its tasks, hover an empty day to add a milestone by hand, and use Today to jump back to the current date. Templates is where onboarding templates now live (they have moved out of Settings → Workflow Templates). It is for 3PL team members whose role includes onboarding, and it lists the onboarding brands they belong to. Admins see every one.
  • Onboarding templates are time-boxed plans. Each milestone covers a range of days and may overlap others, and each task's due day sits inside its milestone. A task can go to the brand's account managers, a specific person, or nobody, and each task has an Internal · 3PL only / Brand-visible switch. New tasks start internal. When you create an onboarding brand you choose its Onboarding start date, and every date in the plan counts from that day.
  • Onboarding questions. Templates can carry questions (text, number, date, or a pick-list) that are copied onto each new onboarding brand and answered in place on its onboarding board. The 3PL team can also add a one-off question for a single brand. These replace the old questionnaires, which have been removed from the Work Desk, the onboarding board, and Settings.
  • Custom order views on a channel. Pin a named order filter to a brand channel, or to General, and it appears as its own accordion in the Orders section. Filter by status, on hold, backordered, Urgent Queue, tags, and store, with a live count of matching orders as you build it. Up to 8 per channel. Creating and editing them needs the channel-management permission. See Working a brand.
  • Star a brand channel to your sidebar. A star beside each extra channel on the Work Desk adds it to your sidebar under your pinned brands, one click from anywhere. See Channels & threads.
  • Active and inactive SKUs in Inventory. Products your warehouse has deactivated show an Inactive pill, and a new Active filter shows Active only, Inactive only, or All SKUs, in the list and in saved views. See Inventory.
  • Download shipping errors as CSV. The Shipping Errors SLA page has a CSV button beside the PDF share. It downloads every shipping error behind the page for the period, warehouse, and brand you have selected. It is available to 3PL team members only.
  • Export a brand's members to CSV. The Members card on a brand's detail page has an Export to CSV button with each member's contact details, role, status, and last sign-in. It needs the export-brand-members permission, which 3PL Admins and 3PL Managers have by default. See Managing brands.
  • Turn off the notification chime on one computer. Notification sound on the Notification settings page silences the desktop chime for that browser only, so a shared warehouse screen can stay quiet. See Inbox & notifications.
  • A refresh button for notifications. The inbox filter bar has a refresh button that reconnects and reloads the list on demand. See Inbox & notifications.

Improved

  • SLA pages open on the last 24 hours. The Today period is now 24h, a rolling window ending right now. Opened at 9 AM, Today used to cover only nine hours, and just after midnight it covered nothing at all. The 7-day, 30-day, and custom periods are unchanged, and show the daily trend and streak that a single rolling day cannot.
  • SLA trends skip days you're closed. Days outside your operating days, and holidays you have set, are left out of the daily trend and no longer break a streak. The chart says how many days it excluded. Totals still count everything. Trend dates now also show the correct day in every timezone. Before, viewers west of UTC saw each point a day early.
  • Response SLA recognises replies that come the next day. A brand question sent late in the evening and answered the next morning used to stay under No Response permanently. Replies within the following week are now matched to the question, with their real response time, so a late answer still counts as a miss rather than a pass.
  • Permissions are laid out by role. User Roles in company settings now opens on one role at a time, with its permissions in plain English, grouped by module with "allowed" counts, a search box, and Allow all / Deny all per module. Compare all roles still shows the full grid. Admin. See Roles & permissions.
  • Creating a brand is a step-by-step wizard. Create New Group walks through Basics, Onboarding plan (for onboarding brands), People, and Warehouse account, and lets you star the brand's account managers as you create it. Admin. See Managing brands.
  • Directory → Brands is open to the whole 3PL team. It used to be admin-only. Non-admin 3PL team members now see the brands they belong to, with members shown read-only. See Brands overview.
  • Mark as Reviewed asks before posting to chat. Reviewing a shipping error used to post a message in the brand's chat every time, which flooded the channel when working through a backlog. Now you choose Share or Don't share. See Shipping errors.
  • An @-mention reaches you in a muted thread. Being tagged by name in an order, shipment, or task thread now notifies you even if you had muted it. @channel, @everyone, and @here still respect the mute. See Following & mutes.
  • The billing page says what you're billed for. The Billing screen now describes the unit as shipments, which is what Packr bills: one shipment per shipping label, so an order sent in two boxes counts as two. It had been saying "orders". Admin. See Billing & plans.
  • Warehouse searches wait for you to finish typing. Order, inventory, and shipment searches no longer fire on every one- or two-character prefix. They show Keep typing and run once you pause.
  • Task details say Tags, not Labels, matching task creation and the Tasks filters. See Task details.
  • Create > Order only appears for people who can use it. Users without warehouse access used to fill in the whole create-order form and then be refused on submit. See Orders.
  • Company settings are simpler. The Follower Rules and Workspaces sections no longer appear in Settings → Company. Follower rules already set up keep working. Admin. See Workspace settings.

Fixed

  • Adding a shipping error works again. Recording a shipping error on an order could time out and fail, especially for orders that had not shipped yet.
  • Changing an order's carrier takes effect in the warehouse and keeps the order's existing shipping charge. Carrier changes made from Packr could fail to reach the warehouse.
  • SKUs that differ only in capitalisation are separate products in the Create Order product picker. Before, one spelling was merged into the other and could not be picked.
  • The Tasks list updates when you come back from a task. A task marked Done on its detail page stayed under Assigned to me until the browser was refreshed.
  • The notification list keeps updating. The bell and the inbox could stop showing new activity after a while, particularly after a laptop slept or changed networks, and only recovered on a full reload. Packr now reconnects and catches up on anything missed. See Inbox & notifications.
  • The reaction picker fits inside the Work Desk chat on desktop instead of cutting off its last emoji and +.
  • The unfiltered Unfulfillable and Active chips in Inventory read All Stock and All SKUs instead of a bare All that looked like an active filter.

August 31 – September 6, 2026

New

  • Pulse, a live view of today. Insights now opens on Pulse: today's queue as a four-stage pipeline (in queue, ready, due today, late), today's throughput paced against yesterday to the same hour, an hourly shipped-and-received chart, and per-brand charts with a sortable brand table. Filter by brand, or switch between all orders, D2C, and wholesale. It refreshes itself every minute. Insights is in BETA and appears if your role includes it.
  • Pin orders to a brand's Work Desk. A new Pinned Orders accordion holds a hand-picked shortlist of orders — the ones a brand is chasing this week — rather than everything matching a status. The tile's + opens a picker where you type or paste order numbers and pick from the matches. Pins belong to the brand, not to you, so everyone working that brand sees the same list, and up to 100 orders can be pinned at once. It is off by default; turn it on per brand in Configure Views. Needs the brand to be connected to your WMS. See Working a brand.
  • Cancel a whole inbound shipment. Inbound shipment detail pages have a Cancel Shipment action for purchase orders that are no longer going ahead. It is irreversible, so it asks you to type CANCEL to confirm, and it withdraws once a shipment is already cancelled or closed. Needs the cancel-purchase-order permission. See Inbound shipments.
  • Link orders, inbound shipments, and inventory to a task. The task Properties panel now has a + on each of those rows, with a search picker behind it. Previously orders could only be attached when the task was created, and shipments and SKUs could not be attached at all. See Task details.
  • Tasks have an activity trail. Task detail lists what has happened to the task — created, completed, status changes, assignments, edits, and channel moves — newest first, on the full page, the task modal, and in the inbox. See Task details.
  • Stock at a glance on an order's line items. Each line item shows available and on-hand tiles per warehouse and in total, and warehouses are named instead of shown as an internal identifier. Selecting a tile opens the product's inventory detail. See Orders.
  • Act on Drive items from the Work Desk. Rows in a brand's Drive accordion have a three-dots menu with Move, Rename, Change Brand, Manage Roles, and delete, so routine tidying no longer means a trip to the full Drive page. See Working a brand.
  • Search for a destination when moving a Drive item. The move dialog has a search box and a breadcrumb trail, and search results show each folder's full path — which matters when several brands use the same folder names. See Drive.
  • A searchable emoji drawer for reactions. Reactions are no longer limited to a handful of defaults: the picker opens a browsable, searchable set grouped by category. See Channels & threads.
  • See which notifications are yours to own. A small star marks a notification when you are an account manager for the brand it concerns. See Inbox & notifications.
  • Trial reminders by email. Packr emails the workspace owner when a trial has about 10 days left, and again at about 3 days, if no subscription has been set up yet. See Billing & plans.
  • Correct a member's email address. An admin with the user-administration permission can fix a wrong address from that person's user page, within the same limits that govern the rest of their access. It signs that person out everywhere, so Packr states the consequences before you confirm. Admin. See Members & invites.
  • A Today period on the SLA pages. All four SLA pages — Fulfillment, Shipping Errors, Response, and Tasks — offer Today and now open on it, so you see the day in progress first. The rolling 7- and 30-day windows are unchanged.
  • Set operating days for response SLA. The workspace-default tab of the SLA settings now shows Operating days & hours. These are the hours chat response SLA is measured against, and until now they could not be reached — so a workspace could set Monday-to-Friday on every warehouse tab and still be scored over the weekend. Admin.

Improved

  • The billing page shows the rate you would actually be charged. The sign-up card had been advertising $10 per 1,000; the real default is $8 per 1,000. Every figure that inherited it — your projected cost, the usage history, and the estimate calculator — was overstated to match, and all of them are now correct. Admin. See Billing & plans.
  • Carrier and shipping-method options come from your own warehouse account. Every workspace used to see the same fixed list of 23 carriers regardless of which ones it actually ships with. The dropdowns now offer what your account uses, falling back to a standard list until your shipping data has synced. See Orders.
  • Inventory sorts and pages across your whole catalogue. Sorting used to reorder only the rows already on screen, so "on hand, ascending" showed the smallest value on the page rather than the smallest you hold, and Next could light up on a page that had nothing after it. Where a warehouse connection cannot page, the list now says it is showing the first items only instead of leaving you guessing. See Inventory.
  • Insights reads weights in pounds rather than ounces, on the tiles, the table column, the chart axes, and the weight bands.
  • Pulse can leave out orders you cannot act on. A Late counts: All late / Ready only control re-slices the late figure across the stage card, the brand table, and the chart, so lateness that is not yours to fix does not inflate the number. Excluded orders stay visible on the chart as their own muted segment.
  • Configure Views explains what needs a warehouse connection. The six warehouse-backed sections used to offer toggles a brand with no warehouse mapping could not act on — you could flip six switches, save, and see nothing change. They are now shown locked with a Needs WMS badge, and admins get a shortcut to set the mapping up. See Working a brand.
  • Work Desk content is filed in the brand's own Drive folder. Articles and files created from a brand's Drive accordion were tagged with the brand but landed at the top level of Drive. They now go into that brand's folder, and Packr creates one if the brand doesn't have it yet.

Fixed

  • Inventory search matches part of a SKU or product name. The search box was sending the typed text as an exact SKU match, so a partial SKU or a product name returned nothing and read as "no such product" — you had to know and type the full SKU. See Inventory.
  • The Create Order product picker searches your whole catalogue. It had been filtering a single page of results in the browser, so a SKU beyond that page could not be found and appeared not to exist. Products your warehouse has deactivated are now hidden by default, with an Include inactive SKUs option and a badge on inactive rows.
  • Sort headers work on Orders, Inventory, and Inbound Shipments. Sixteen sort arrows across the three lists did nothing at all. Every one of them now sorts, reverses on a second selection, and survives the list reloading. Status and Type gain sorting on Orders; columns Packr cannot order by no longer show an arrow. See Orders.
  • The carrier on an order is pre-selected correctly. Orders shipping with a multi-word carrier — DHL eCommerce, for example — opened with no carrier selected even though one was plainly set. Changing the carrier also no longer writes an internal identifier into the shipping description sent to the warehouse.
  • The article publish control looks like a control. Draft and published state was a single pill that changed colour, which read as a status badge — the reason people reported being unable to publish an article. It is now a Draft | Published switch with both options always visible. Workspace and Packr admins can edit and publish articles, which the screen had been hiding from them even though it was allowed. See Articles.
  • The Catch Up composer stays above the on-screen keyboard on mobile, instead of being covered by it.

Security

  • Changing your own password now requires entering your current password, so being signed in is no longer sufficient on its own. An admin resetting someone else's password is unchanged — there is no current password they would know. See Your profile.
  • Bulk Move, Access, Brands, and Delete in Drive now check that you have access to each item's brand, not only that the item is in your workspace and that you hold the permission. The brand tags a bulk action adds are also checked against your workspace.
  • Content Packr publishes to every workspace — release notes and similar — can no longer be edited or deleted from inside an individual workspace.
  • Changing an existing member's role or removing them now requires the manage-members permission and is held to the same ceiling as inviting someone, so nobody can raise their own access. Admin.

August 24–30, 2026

New

  • Knowledge is now just Drive. Articles, files, links, and folders live in one browser instead of separate Context and Drive tabs, and the navigation item is now called Drive. Nothing was moved or deleted, old links still work, and new Type and Brand filters plus a Search in Drive box narrow a large library fast. See Drive overview.
  • Act on many Drive items at once. Select several items and a bar appears with Move, Access, Brands, and Delete, plus Select all for everything your filters are showing. Mixed selections show an "on some" state so you only change what you mean to. See Drive.
  • Pax answers from your uploaded files. Pax now reads the text of PDFs, plain text, Markdown, CSV files, and common image formats in your Drive, not just written articles, and shows a source card you can open for each document it drew on. Access rules are unchanged — Pax never answers from a brand's material you cannot already see. See Asking questions.
  • Try asking Pax. Drive suggests questions built from your own content; select one to open Pax with it ready to send.
  • Watch Pax work. While Pax puts an answer together it lists the steps it is working through, then collapses them into a Thought for ... line you can expand to see what it did. A Was Pax helpful? thumbs-up or thumbs-down now appears at the end of a conversation.
  • Tag an item with more than one brand. Drive articles, files, folders, and links can carry several brands, so a document two brands share no longer has to be uploaded twice.
  • See who did what to an order. Order and inbound shipment detail pages have an Activity section listing which person marked an order urgent, cleared a hold, or changed a carrier, and when. Your warehouse records every Packr change under one connection account, so this is the only place the actual person appears. See Orders.
  • Choose which status "Mark Urgent" applies. When a workspace counts more than one status as urgent, admins pick which one a single Mark Urgent sets. Orders already in the other urgent statuses stay in the queue. Admin.

Improved

  • Drive is available on every plan. It is no longer gated behind a plan tier — the upgrade prompt is gone.
  • Moving an item into a folder keeps it properly scoped. An item with no brand tags or role restrictions of its own takes on the destination folder's, so a general file dropped into a brand folder does not stay visible workspace-wide. An item that already has its own keeps them and adds the folder's, so nobody loses access to something they could see before. Packr reports how many items were re-scoped. See Drive.
  • Drag files onto Drive to upload them, and switch the item list between List and Thumbnails.
  • Escalate Order is now called Mark Urgent, on the order page and on Pax action cards. It does the same thing. See Orders.
  • Invites show pending, expired, and accepted. The Users directory section is now Invites, with Open / Pending / Expired / Accepted filters and a status on every row. Expired invites used to sit in the list looking live, and accepted ones were not shown at all. Resending an invite also pushes back its expiry. Admin. See Members & invites.
  • Resending or revoking an invite now asks you to confirm first. Admin.
  • People you create directly get a set-password email. Creating accounts without an invite now emails each person a Set your password link, valid for 14 days, so you never have to invent a password for them. Packr also reports how many accounts were created and how many were emailed. Admin. See Members & invites.
  • Inventory tells you when the brand you have selected is not linked to a warehouse account, instead of showing an empty list that reads as "no stock". Admins get a Connect in Settings shortcut. See Inventory.
  • The Response SLA page now carries a BETA label explaining that response-time figures are still being tuned and are not ready for evaluating team performance.
  • The order-detail status picker and the Create Order product picker now offer only the statuses and SKUs belonging to the order's own brand.

Fixed

  • Sorting the inventory table works again. Every column header was dead; selecting one now sorts, and selecting it again reverses the order. Sorting also survives the table reloading. The Sellable, Unfulfillable, and Unsellable columns have been removed: your warehouse supplies no figure behind them, so every row showed 0. The Unfulfillable filter is unaffected. See Inventory.
  • Order lists are no longer empty in a newly connected workspace. A malformed request to ShipHero made the first order list of a brand-new workspace come back empty with no error.
  • Opening a SKU's detail page works again. Looking up a product by SKU failed for everyone and reported "No inventory found" even when the SKU existed. It now returns the product, scoped to the brands you can see.
  • Holds show immediately. Placing or clearing a hold updates the order in Packr as soon as the warehouse accepts it, rather than waiting for the next sync.
  • Creating an order from Packr now sends the fields ShipHero expects, so orders that silently failed to create now go through.
  • Marking everything read clears the notification bell and the activity list right away, without a refresh.
  • Opening the inbox no longer freezes the live notification list in the activity panel.
  • New workspaces get their starter Urgent Queue statuses when their first warehouse sync finishes, rather than only when the service happens to restart.

Security

  • An order trace on the SLA screens could combine orders from different brands when the same order number existed under more than one, and only checked access against the first. It now shows a single brand's order and names that brand. Affected views were limited to a small number of workspace staff with elevated access; no brand user could reach them.
  • Creating a user now checks that you are allowed to grant the role and brands you picked, closing a gap where the create-user path did not enforce those limits. Admin.

August 17–23, 2026

New

  • Reviewed shipping errors now have a history. Marking a shipping error as reviewed moves it into a new Reviewed Shipping Errors accordion on the Brand Work Desk instead of removing it from view. Reviewed cards render muted and struck through, so you can still find an error after it has been handled. See Shipping errors & exceptions.
  • An email when your first warehouse import finishes. Whoever connects a warehouse now gets a "Your ShipHero data is ready" email once the initial import completes, so nobody has to sit and watch the sync banner. Sent once per workspace. See Connecting your WMS.
  • Brand and assignee on the task quick-create row. The quick-create row gained Brand and Assign chips, so a task no longer has to be opened in the full form just to set who owns it. The assignee defaults to you, and the brand fills in automatically if you only work one brand. See Creating & assigning tasks.
  • Apply notification preferences to every brand at once. The Notification settings page gained an Apply to all control, so you can set All / Mentions / Mute across every brand in one action instead of card by card. See Following & mutes.

Improved

  • Order numbers on shipping-error cards are now links straight through to the order.
  • Desktop notification pop-ups play a short arrival chime. It is coalesced so a burst of activity does not become a burst of sounds, is desktop-only, and stays silent until your browser has seen a click on the page. See Inbox & notifications.
  • Create-view and edit-view forms no longer show an empty Brand filter when you have no brands to choose between.
  • New splash screens and app icons on iOS and Android.

Fixed

  • Brand access is resolved correctly for brands with no warehouse customer ID set. Some non-admin users were resolving to no accessible brands rather than the brands actually assigned to them. Affected users now see their brands. See How access works.

August 10–16, 2026

New

  • Insights is live. The workspace-wide Insights section — previously described in these docs as "coming soon" — is now available in the sidebar, gated by the insights permission and labeled BETA. See Navigating Packr.
  • Draft a reply with Pax. 3PL users get a composer pill in channels and threads that drafts a reply grounded in your Knowledge articles. Pax writes the draft into the composer — it never sends anything on your behalf. See Channels & threads.
  • A Pax summary card on order detail. Orders now carry a plain-English summary of what is going on with the order, plus a Next: suggested action. See Orders.
  • Brand Health. A new Settings → Brand Health tab, with score buckets, weighted factors you can tune, Save formula, and Recalculate now. Scores also refresh nightly, and Directory → Brands gained a sortable HEALTH column. Admin. See Workspace settings.
  • Reactivate a user without contacting support. Reactivate User is now in the product. Previously the docs told admins to contact Packr support. Admin. See Members & invites.
  • Refer Packr. A new sidebar destination with an invitation form for referring other 3PLs to Packr.
  • A real Access Denied page. Navigating to something you do not have permission for now lands on a clear Access Denied screen rather than failing silently.

Improved

  • Message avatars show a person-preview card on click, so you can see who someone is without leaving the conversation.
  • Brand detail is now a full page at Directory → Brands → \<brand>. The old "View members" dialog is gone. See Managing brands.
  • Deactivating a user now signs them out everywhere immediately. Reactivating does not sign them back in — they sign in again themselves.
  • Removed three placeholder fields from Company settings (Days Open, Same Day Fulfillment Cutoff, Holidays Closed) that never did anything.

Fixed

  • People removed from a workspace no longer keep receiving its notifications.

August 3–9, 2026

Improved

  • Select all / clear all brand access when inviting. Step 4 of the workspace wizard and the invite dialog gained a per-teammate Select all / Clear all toggle, and the brand list is capped at about seven rows with its own scroll region so the Send invites button stays on screen. Each teammate's row is independent. See Setting up a workspace.
  • The prompt asking you to add a profile photo is now rate-limited to once a day, at most three times, instead of appearing on every visit. See Your profile.

July 27 – August 2, 2026

New

  • Set an order's status directly. Order detail gained a status dropdown in the Properties rail that writes back to your warehouse system. Previously the docs stated you could not set status from Packr. See Orders.
  • Move a task between channels. The Channel property on a task is no longer read-only — tasks can be moved between channels on the same brand. See Task details.
  • Edit a pending invite. Access level and brand assignments on an invite that has not been accepted yet can now be changed, and re-inviting an address that already has a pending invite updates that invite instead of creating a duplicate. Admin. See Members & invites.
  • Activity heatmap on member detail. Admins get a card showing a member's recent activity.
  • Optional mobile number and consent. Step 1 of the workspace wizard and your own profile now accept a mobile number with an explicit SMS/call consent checkbox. Both are optional; clearing the number is how you opt out. See Setting up a workspace and Your profile.
  • Bookmark straight from a notification. The ... menu on a notification row now offers Bookmark, and the Bookmarks list has a clearer row layout. See Bookmarks.
  • Reorder brand channels. Channels can be dragged into the order you want behind the gear icon. Creating, archiving, and reordering channels are now permission-gated. See Channels & threads.

Improved

  • Order search understands partial order numbers. Searching 632037 now finds #632037, results are ranked by how well they match, and live warehouse results are merged with your synced data. See Orders.
  • A Tasks moved filter chip was added to the notification inbox. See Inbox & notifications.

Fixed

  • Task due-date labels were showing a day early for people west of UTC.

July 20–26, 2026

New

  • Urgent Queue on the Brand Work Desk. A new accordion in the Orders section that collects the orders you care most about. An admin turns it on per brand under Configure Views and chooses which statuses count as urgent under Settings; once it is on, everyone working that brand sees it. See Working a brand.
  • A setup banner while your first warehouse import runs. Connecting a warehouse for the first time now kicks off a full import and shows a "Setting up your workspace" banner on the Brand Work Desk until it finishes, after which Packr switches to serving that data from its own synced copy. See Connecting your WMS and Syncing & data freshness.

Fixed

  • The sign-in code entry field no longer double-enters digits, and backspace works correctly.

July 13–19, 2026

New

  • Search your messages. Global search gained a Messages category that searches the full text of conversations across brand channels, sub-channels, and threads. See Navigating Packr.
  • Onboarding templates library. Reusable onboarding templates now live under Settings → Workflow Templates, replacing the old Task Templates page. Admin.

Improved

  • Clearer brand onboarding language. The create-brand flow now says Onboarding templates rather than "Task templates", and milestones rather than "sections". Template counts read as "milestones · items". See Managing brands.
  • Account managers apply to active brands too. The account-manager picker used to appear only for brands in onboarding; it now shows for active brands as well. The people you pick are added as members and starred as the 3PL points of contact.
  • The Directory → Brands view was rebuilt and gained an Account manager column.

Fixed

  • The warehouse customer-account picker used when mapping a brand to your WMS was silently cut off at 100 accounts. 3PLs with more than 100 accounts now see all of them. See Brand ↔ WMS mapping.

July 6–12, 2026

New

  • Brand status and onboarding. Brands now carry a Status of Active or Onboarding. Creating a brand lets you pick an onboarding task template and assign account managers, and brands in onboarding get their own board. See Managing brands.
  • Questionnaires. Assign a questionnaire to a brand contact, have them fill it in, and review the answers from the Brand Work Desk. See Working a brand.
  • Per-channel section views. The Brand Work Desk can show a different set of sections per channel, and channels used for onboarding are gated to the right audience.

Improved

  • Questionnaire notifications (assigned and completed) were added to the notification type filters, and Catch Up cards gained a Bookmark action. See Inbox & notifications.

June 29 – July 5, 2026

New

  • Share an order into a conversation. Orders can now be shared into a channel or thread as a card, the same way tasks already could. The order picker is scoped to the brands you have access to, and the card taps through to the order. See Channels & threads.
  • Create accounts directly instead of inviting. The Invite people dialog gained a Create accounts directly instead link that opens a Create Users form (email, first and last name, access level, brands). The account is created immediately rather than sitting as a pending invite. Admin. See Members & invites.

June 22–28, 2026

New

  • Workspace-enforced two-factor authentication. Admins can require every member of the workspace to confirm sign-in with an emailed code in addition to their password. Admin. See Signing in & your account.
  • A real billing page. Settings → Billing now shows your month-to-date total alongside a month-by-month history, instead of a single figure with no context. Admin. See Billing & plans.
  • Switch workspaces on mobile. The sidebar workspace switcher is hidden on mobile, so switching moved to your profile page under Quick Actions → Switch Workspace. See Workspaces.

June 15–21, 2026

Improved

  • Orders and inbound shipments you create appear immediately. New records now show up in their lists right away rather than waiting for the next sync. Other edits may still take a moment to catch up visually, and the next scheduled sync reconciles every record either way. See Syncing & data freshness.

June 8–14, 2026

Fixed

  • The Supplier dropdown came up empty when creating an inbound shipment from the header + menu. The list is populated from the brand's warehouse customer account, which is set in your WMS settings. See Inbound shipments.
  • Accepting a brand invitation could fail with an "unable to join" error.

June 1–7, 2026

New

  • Bulk invites. Invite several teammates at once, each with their own access level and brand assignments, rather than one at a time. Which access levels you can hand out is bounded by your own — you cannot grant more access than you hold. Admin. See Members & invites.

Improved

  • The Tasks area was rebuilt around a dedicated task view with lazy loading, so long task lists open faster and scroll smoothly. See Tasks & views.
  • The sign-in, forgot-password, and reset-password screens picked up the current Packr branding, and the WMS connect step of the workspace wizard now shows the ShipHero logo.
  • Order lists load 50 records per page instead of 25, matching the rest of the warehouse lists.

Fixed

  • Wholesale orders were not appearing for one brand's work desk.

May 25–31, 2026

New

  • A rebuilt sign-up and onboarding flow. Signing in and signing up now share one /start funnel. You can sign in with an emailed magic code instead of a password, and email ownership is verified before the sign-up form appears. See Signing in & your account.
  • The workspace creation wizard. New workspaces are created through a guided wizard that walks you through workspace details, connecting ShipHero, importing your brands, and inviting your team. See Setting up a workspace.
  • Per-recipient invites. Each invite is now issued to a specific person and attaches them to the right workspace automatically when they accept. People invited to more than one workspace get a /welcome-back screen to choose where to go.
  • An activation checklist. A floating checklist tracks the setup steps still outstanding for a new workspace, and can be dismissed once you are done.
  • A members tab in workspace settings. Workspace members are now listed under Settings, and selecting a member opens their detail page. Admin. See Members & invites.
  • A welcome email is sent after sign-up, and pending invites can be resent.

Improved

  • Creating a new workspace moved from the workspace switcher to Company settings, where the rest of workspace administration lives. See Workspaces.
  • On self-serve sign-up your email address is used as your username, so there is one less thing to remember.

Security

  • Invite emails no longer display the recipient's full email address to other people in the flow.
  • An invite can only be accepted by the email address it was issued to.
  • Sign-in magic codes are protected against brute-force guessing.
  • Fixed a cross-workspace invite access issue and a path that allowed granting more access than the inviter held.

Fixed

  • The code-entry screen bounced back to /start part-way through sign-up verification.
  • The members list did not scroll.

Older changes

This changelog starts with the week of May 25, 2026. Earlier announcements were published inside the app, and they are not carried over.

Common questions

How often is this page updated? Weekly. A new entry is added for each completed week, newest at the top.

Why is a change I noticed not listed here? Either it was a purely internal change with no effect on what you see and do, or it is not yet live for your workspace. Changes that only affect performance, infrastructure, or Packr's own staff tools are deliberately left out.

Something on this page does not match what I see in Packr. What you can see is scoped to your role, your workspace, and the brands assigned to you, so some items will not apply to you. If a documented change should be available to you and is not, see Getting help.

How do I get to this page from inside the app? Select Release notes next to the version number in the header, or open Packr Updates in the sidebar and select See what's new. You can also ask Pax "What's new in Packr?". See Packr Updates.